Delete Your REDP!NG Account

We respect your right to control your personal data. You can request deletion of your REDP!NG account and all associated data at any time.

⚠️ Important: This Action Cannot Be Undone

Deleting your account is permanent. Once processed, you will lose access to:

Your emergency profile and account settings
Configured emergency contacts
Subscription and billing history
Historical SOS session records
SAR responder credentials (if applicable)

Active emergency sessions: If you have an active SOS session, it will be terminated when your account is deleted. Ensure all emergencies are resolved before requesting deletion.

What Data Will Be Deleted?

Account deletion will permanently remove:

Profile Data: Name, email, phone number, emergency profile details
Account Settings: Preferences, configurations, notification settings
Emergency Contacts: All configured emergency contact information
Location Data: Historical GPS data from SOS sessions
Session History: SOS activation records, timestamps, and emergency data
Subscription Data: Billing history, payment metadata (not card details)
Device Data: Sensor data, diagnostics, app activity logs

Data Retention for Legal Compliance

Some data may be retained for a limited period to comply with legal obligations:

Emergency Records: SOS sessions may be retained for up to 7 years for legal, safety, and dispute resolution purposes
Financial Records: Subscription and billing metadata may be retained as required by tax and financial regulations
Anonymous Analytics: De-identified usage data may be retained for service improvement

After the legal retention period, all remaining data will be permanently deleted.

Processing Timeline

Step 1 — Submit Request: Email us at the address below with your deletion request

Step 2 — Identity Verification: We will verify your identity within 1-2 business days

Step 3 — Account Deletion: Your account will be deleted within 30 days of verification

Step 4 — Confirmation: You will receive email confirmation once deletion is complete

How to Request Account Deletion

To delete your REDP!NG account, please send an email to:

alromn7@gmail.com

Required Information:

Subject line: "Account Deletion Request - REDP!NG"
Your registered email address
Your registered phone number (for verification)
Reason for deletion (optional but helpful)

Alternative: You can also submit a deletion request through the in-app Help/Support section.

Request Deletion of Specific Data Without Deleting Your Account

If you want REDP!NG to delete specific eligible data but keep your account active, email alromn7@gmail.com and tell us what you want removed.

Examples: emergency contacts, optional emergency profile details, support/diagnostic submissions, or other eligible profile data
Verification: we may ask you to verify ownership of the account before processing the request
Retention limits: data that must be kept for legal, safety, tax, security, or dispute-resolution reasons may be retained until those obligations expire

We review eligible partial-deletion requests under our Privacy Policy and applicable law.

Alternative: Temporarily Disable Your Account

If you're not sure about permanently deleting your account, consider these alternatives:

Sign Out: Simply sign out of the app to stop using the service temporarily
Disable ACFD: Turn off crash/fall detection in Settings if you're concerned about background monitoring
Cancel Subscription: Cancel your paid subscription while keeping your account for emergency use

You can return to these options anytime without losing your emergency contacts and profile.

Questions or Issues?

If you have questions about account deletion, data retention, or privacy practices, please review our Privacy Policy or contact us at alromn7@gmail.com.